The Care Quality Commission

Archived: The Maples

327 Hoylake Road, Moreton, Wirral, Merseyside, CH46 0RN (0151) 678 6956

Provided and run by:
Community Integrated Care

All Inspections

16 February 2013

During a routine inspection

Due to the nature of people's disabilities we were able to communicate in a limited way with the people living at the home present on the day of our visit. We observed the care of people less able to communicate with us. We saw that staff members offered choices and assisted people discreetly with their needs.

14 November 2011

During a routine inspection

When we visited The Maples we had the opportunity to observe the support that was being given to people. We saw many examples of good communication and patience by staff. Staff interacted with the people they supported in a positive manner. Staff were friendly and respectful to the people they were supporting.

We met everyone living at The Maples throughout the day. Most people have non verbal signs of communication so we gathered further information and opinions about the home from their next of kin's and representatives.

Relatives told us they were very happy with the care and support provided by the staff at the Maples.

Relatives told us they had a lot of concerns about the current situation were they were told the home was closing on the first of June 2011. They didn't feel it was in their relative's best interests to be moved. They told us that they were worried about the future and they didn't understand why they had to be moved especially from the stability of the home they had lived in for the last 15 years and the stability of the staff who understood and supported them with their needs. Relatives told us they did not know what was going on and didn't know what was being done about the situation.

We had also contacted the local authority contracts and monitoring team for Cheshire West and Chester before we visited the service. They had no issues of concern to report.