Archived: BPAS - Oxford

We spoke to three people who attended the clinic on the day of our visit. They told us that they had been given enough information about the treatments and choices available to them to make an informed decision about treatment. One person using the service said 'the nurse was very good. She explained everything to me.'

The clinic provided a nurse led early medical termination service. We reviewed four care records and noted that they were person centred. People were always given the time to reflect on and review their decision to proceed with treatment. Records showed that people had been involved in decision making throughout the process and consent forms were fully completed.

We observed that people were treated with professionalism and discretion. One person said staff were ''really lovely, really nice and very professional.' Another person said 'staff were very friendly and understanding.'

The provider had quality assurance processes in place to ensure that equipment was maintained and regularly checked.

There was a complaints procedure in place. No one raised any concerns about the service at the time of our visit.

We observed a consultation with a client care coordinator and with a nurse and we looked at some patients' medical records. We saw that there was a thorough assessment of people's needs.

Staff were trained to recognise the signs of abuse and women were directed to sources of support. Staff working at the clinic told us they were well supported with regular training and supervision and we saw records to evidence this. The clinic invited feedback from women who used the service and conducted regular audits to monitor the quality and safety of the service.