This service is rated as Good overall. The service was previously inspected in February 2018.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Clockwork Private Health Centre as part of our ratings inspection programme for Independent Health Providers.
Clockwork Private Health Centre offers private GP consultations to UK residents and people visiting the UK.
Clockwork Retail Limited is an independent provider of medical services situated in Hackney, London. Services are provided from Clockwork Private Health Centre 398-400 Mare Street, Hackney, London E8 1HP. It is registered with the CQC to provide the regulated activities of Diagnostic and screening procedures and Treatment of disease, disorder or injury. The provider operates from a community pharmacy which provides services which are exempt from regulation by the CQC, as set out in Schedule 2 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Those services are regulated separately by the General Pharmaceutical Council, therefore, we did not inspect or report on these services.
Our key findings were:
- There was a clear leadership structure and staff felt supported by management.
- People using the service were able to contact clinicians directly with any concerns or questions following a consultation.
- The service had a process in place to communicate with a patient’s NHS GP.
- The service proactively sought feedback from staff and patients, which it acted on.
- Information about services and how to complain was available and easy to understand.
- Appointments with the GP were readily available and flexible to meet the needs of the individual patient.
The area where the provider
should
make improvements are:
- Consider putting arrangements in place to audit consultation notes with a view to ensuring consistency in how information is recorded.
Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care