Archived: Allen and Whitworth UK Limited - 90 Perry Street

This unannounced inspection took place on 25 March 2015. 90 Perry Street is registered to provide accommodation and personal care for up to three people, some of whom may have a learning disability or mental health diagnosis. There were three people living at the home at the time of this inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

The service was not always safe.

Although people were receiving their medicines, the stock control and record keeping systems in place were disorganised and in need of improvement. There were discrepancies between the amount of medicine in the home and the available records, medicines needing disposal were not being safely managed and administration records were not accurate.

This was in breach of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, which corresponds to Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.

People were being protected against the risk of abuse; they felt safe and staff recognised the signs of abuse or neglect to look out for. They understood their role and responsibilities to report any concerns and were confident in doing so. Safe recruitment processes were in place and ensured that staff were suitable to work in the care home.

Staff had an in-depth understanding of the needs of people living in the home. They were supported through regular training, supervision and annual appraisal. They were confident in the management team and felt able to raise any concerns or ideas for improvement. Staffing levels were appropriate and safely able to meet the needs of people in the home.

People were actively involved in assessment and care planning processes. Their support needs, likes and lifestyle preferences had been carefully considered and were reflected within the care and support plans available. People were supported to be involved in work placements and day opportunities and were enabled to pursue their hobbies, interests and cultural beliefs.

Staff understood their responsibilities under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS) and people were consistently involved in making decisions and choices about their daily life and about their care and support needs.

Health action plans were in place and people had their physical and mental health needs regularly monitored. Regular reviews were held and people were supported to attend appointments with various health and social care professionals to ensure they received treatment and support as required.

There was an open culture in the home and the registered manager was very visible and active in the home. Quality and peoples experience was consistently monitored and swift action was taken to address any concerns or areas for improvement. People living in the home and their relatives knew how to make a complaint or raise a concern and were confident that these would be addressed.