Kenton Hall Nursing Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People were supported to be independent and have choice and control in their lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to make choices, their independence was promoted and they were involved in decision making. People were supported to maintain relationships that were important to them. A relative said, “They know what [person] likes. It seems fine to me; she gets the care and support she needs.”

Staff promoted people’s independence and choice. Some staff felt they did not always have time to familiarise themselves with care plans, which include people’s preferences. However, permanent staff felt they knew people’s needs well.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. Observations showed staff gave people choices, listened to their requests and acted on them. At meal-times people were offered choices of food. One person requested something different to the menu offered and staff tried to accommodate them. People were encouraged join in activities or sit with others if they wanted to.

Systems and policies were in place to ensure people’s independence was promoted and their rights and choices respected. People's choices and preferences were included in care plans. Care plans and risk assessments were updated and amended regularly when people’s needs, wishes or preferences changed. People were supported to express their views about the care they received through resident’s meetings and on a day-to-day basis with staff.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff felt well support by the management team. The management team were well supported by the provider. One staff member said, "It is easy to speak to management about anything." Staff particularly liked the face to face training which helped them deliver care more effectively.

The provider had systems in place to promote staff wellbeing and their skills. A recognition scheme was in place. Training records showed that staff were up to date with their training, including specialist areas such as catherter care.