Dignify Care Limited

Updated 11 June 2024

Dignify Care Limited is a domiciliary care agency providing the regulated activity personal care to people living in their own homes. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. This is the first assessment for this service since it registered on 31 March 2022. We reviewed all 34 quality statements. Date of assessment 14 June 2024 to 2 July 2024. We visited the office on 27 June 2024. People had their medicines as prescribed, and staff supported them safely. However, some medicines needed ‘as required’ did not have detailed guidance for staff to be sure how to administer this medicine. Risks to people’s safety had been assessed and guidance was in place. However, for some people we found guidance had not been updated in a timely way. The service was moving to an electronic care plan and medicines system, so all records were being reviewed during our assessment. Staff had been recruited safely and all received an induction when starting their jobs. This included training, shadowing more experienced staff and 1-1 supervisions. Staff told us they felt their induction prepared them for their roles. Staff felt supported by the management and able to raise any concerns with the registered manager. The provider had governance systems to help them monitor the quality and safety of the service. In addition to audits the registered manager carried out spot checks on staff to make sure they were working safely. During spot checks the registered manager also asked people for their feedback about the service and if any changes needed to be made. There was a complaints policy and all complaints had been investigated and resolved.

Updated 11 June 2024

People and relatives told us people felt safe with staff and that staff did not miss any of their visits. Comments from people and relatives included, “Very Safe, they [staff] always lock the doors. The carers are brilliant, could not wish for better”, “I am very safe as I am really happy with the carers. They are always on time and never miss [a visit]” and “They [staff] consistently engage with [person] and are always on time. There are no missed calls, they are the best ever carers.” People told us they thought staff were well trained. Comments about the staff competence included, “Plenty of staff as far as I know and very well trained up to very high standards” and “Staff are always on time give or take 5-10 minutes. They [staff] are very well trained, I cannot fault them, they know what they are doing. They [staff] are also very hygiene conscious.” People told us staff respected their privacy and promoted dignity. Comments about staff approach included, “They [staff] are very patient. They talk to me and always respect my dignity. They [staff] wash and dress me, they do everything as part of the routine and it is very dignified” and “They [staff] are very kind, caring and pleasant. They do whatever I want. They close the curtains for my dignity.” People had support from staff if they needed any help to access healthcare professionals. People and relatives could access their care plan if they wanted to. People told us they were involved in care reviews. People described staff as kind and caring. Comments about the staff included, “They [staff] are kind all the time, they joke and laugh with [person] and get them motivated, they keep [person] happy” and “They [staff] are very kind and compassionate, nothing is too much trouble.” People knew who the registered manager was and were able to raise any concerns if needed. People and relatives told us they would recommend the service to others.