25 March 2019
During a routine inspection
People’s experience of using this service:
¿The registered manager reviewed, assessed and monitored the quality of service provided
¿ Recruitment processes were in place to make sure, as far as possible, that people were
protected from staff being employed who were not suitable.
¿ People’s medication was handled safely.
¿ All staff training records were up to date and complete.
¿ People’s needs were assessed, planned and reviewed to ensure they received support that met their changing needs.
¿Staff understood how to keep people safe and their responsibilities for reporting accidents, incidents or concerns. The registered manager had the knowledge to identify safeguarding concerns and to act on these appropriately.
¿ People views on their relative’s support was regularly sort.
¿ Relatives knew how to complain and knew the process to follow if they had concerns.
¿ The service regularly received positive feedback from people they supported
¿ One person stated, “We are very happy with the service. Everyone, all the carers and administration staff, are considerate and very kind.”
¿ ¿Recruitment processes were in place to make sure, as far as possible, people were protected from staff being employed who were not suitable.
¿People's right to confidentiality was protected and their diversity needs were identified and incorporated into their support plans where applicable.
Rating at last inspection: Good (Report published September 2016)
Why we inspected: This was a planned comprehensive inspection based on the rating at the last inspection.
Follow up: We will continue to monitor all information we receive about this service. This informs our ongoing assessment of their risk profile and ensures we are able to schedule the next inspection accordingly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.