27 March 2017
During a routine inspection
This was an unannounced inspection that took place on 27 March 2017.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The registered manager assisted us with our inspection on the day.
People told us they felt safe living within the home. The provider had robust recruitment processes in place to help ensure that only appropriate staff were employed in the home. Where risks had been identified for people or they had experienced accidents/incidents staff took appropriate action and staff had a good understanding on what to do should they suspect abuse was taking place.
People were cared for by a sufficient number of staff. People’s needs were responded to in line with their care plan and in a prompt manner. Staff demonstrated a caring attitude towards people. One that showed people respect and made them to feel as though they mattered. The relationships between people and staff were relaxed and friendly.
Activities took place within the home and staff were looking at different ways to ensure people’s interests were recognised. People’s care plans were detailed and contained information for staff in order that they could provide people with appropriate care.
People were cared for by staff who felt supported and valued by management. Staff were provided with all the necessary training to allow them to carry out their roles competently and they had regular opportunities to meet with their line manager to discuss their performance.
People’s medicines were managed safely and they received the medicines they required. People were supported to see a healthcare professional should their health needs change. In the event of an emergency people’s care would continue with the least disruption possible.
Staff followed the legal requirements in relation to consent and helped to ensure people made their own choices. Where people had particular preferences staff worked closely with them to ensure these were met. Where people had specific dietary requirements these were recognised by staff.
People told us if they had any concerns they would not hesitate to speak to staff. People were involved in the running of the home as regular meetings were held were they had the opportunity to give their feedback.
The registered manager had good management oversight of the home and the people who lived there. Good quality assurance processes were in place to monitor the quality of care provided.
During our inspection we made some recommendations to the registered provider.