The Whiteley Clinic Bristol

Updated 30 December 2022

The Whiteley Clinic Bristol is one of four clinics operated by The Whiteley Clinic Limited.

The service offers outpatient services, including minor surgery, and diagnostic imaging for vascular conditions. It performs minimally invasive minor surgery for patients using diagnostic imaging as an outpatient only service with no overnight beds. Conditions treated include Venous leg ulcers, varicose veins, leg telangiectasia (spider veins), phlebitis, venous eczema and other venous skin damage.

The service operates from a shared-purpose building with its own operating theatre, waiting and recovery rooms, and ultrasound room.

Several clinical services delivered by other providers take place on site. These do not form part of our inspection or ratings other than consideration of local safety procedures.

The clinic is spacious and comfortable with good facilities for patients and those accompanying them.

The provider registered this location in 2014 and we previously inspected it in October 2016.

A registered manager is in post and the service is registered to carry out the following regulated activities:

• Diagnostic and screening procedures
• Surgical procedures
• Treatment of disease, disorder or injury

Where our findings on outpatients – for example, management arrangements – also apply to other services, we do not repeat the information but cross-refer to the outpatients service.

We rated this service as good because it was safe and well led.

Updated 30 December 2022

Our rating of the service stayed the same. We rated it good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 30 December 2022

This was our first inspection of diagnostic imaging as a separate core service. We rated it as good because:

• Staff had training in key skills, understood how to protect patients from abuse, and managed safety well.
• The service was well led, and governance processes ensured diagnostic imaging was a seamless element of the overall care offer.

Where arrangements were the same for diagnostic imaging and outpatients, we have reported our findings in the outpatients section.

We rated this service as good because it was safe and well-led.

Updated 30 December 2022

We rated the service as good because:

• There were enough qualified, trained staff to deliver safe care.
• The service managed medicines safely and followed good practice with respect to safeguarding.
• The service was well led, and governance processes ensured clinics ran smoothly.