Archived: St Marys Continuing Care Limited

People spoken with indicated that they felt safe living at St Marys. Their comments included 'I like being here it's safe' and 'I feel safe here, there are more staff.' People told us that if they had any concerns they felt they could speak to the staff, one person told us that they would 'tell the staff if they had any problems.' Another person told us 'I have no complaints, I know who to ask.'

We saw that since we last visited improvements had been made in relation to the management of records and staff training in relation to the management of violence and aggression.

In this report the name of a registered manager appears who was not in post and not managing the regulated activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.

People told us that staff were very good and treated them well.

Staff told us that they felt supported by the manager of the service.

We found that improvements needed to be made in relation to staff training for dealing with challenging situations and maintaining records.

In this report the name of a registered manager appears who was not in post and not managing the regulated activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.