Archived: Mr & Mrs M Wyatt - 1 Springhead Sutton Veny

The inspection took place on 21 April 2016 and was announced. We gave the service 48 hours’ notice of the inspection because we wanted to ensure the person and provider were available.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person was unable to tell us whether they felt safe at the service. However we observed they were relaxed and interacted happily with the provider. The provider understood their responsibilities to keep the person safe from harm and potential abuse..

The service did not have arrangements in place to act in accordance with the Mental Capacity Act 2005 when the person lacked the ability to consent to the care provided.

The person was supported to have sufficient food and drink and to maintain a balanced diet. They were also supported to maintain good health and to access healthcare services when needed.

The person was part of the family unit and treated as such. They were treated with kindness and compassion in their day to day care and support.

The person was encouraged and supported to follow their interests and be part of the community.

The provider had clear values for the service. This included keeping the person safe, promoting their independence and ensuring they received care which met their needs.

We found a breach of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014. You can see what action we told the provider to take at the back of the full version of the report.

Due to their disability, the person was unable to give us feedback about the service they received. As a result, we observed their interactions with the provider and spoke about the support they received. After our visit, we spoke with one staff member from a day service the person attended.

The person looked relaxed and well cared for. They interacted well with the provider and clearly indicated their needs and wishes. The provider addressed such requests without delay, in a caring and attentive manner.

The person attended day services and enjoyed a range of activities as part of the family unit.

The provider was very aware of the person's needs and how they were to be met. They ensured the person received support to eat safely and had a well balanced diet.

The person had their own comfortable and highly personalised bedroom with an en-suite facility. The person had the equipment they required to meet their needs effectively.

The provider was committed to offering the person a range of opportunities to widen their experiences and to further enhance their quality of life.

The provider showed they were committed to the person's well being. They were very aware of their needs and had a clear awareness of the way in which the person communicated. They involved the person in all household and family activities, including trips out and holidays. The provider supported the person to make decisions and ensured their rights to privacy and dignity were maintained.

The person attended day services and undertook activities which were related to their age, gender and personal interests. They were supported by a range of services to meet their health care needs. The provider did not employ any staff but undertook the person's support themselves. They had systems in place for their own support as required.

The provider was clear of their responsibilities to recognise and report any suspicion of abuse. The provider confirmed the person's welfare was paramount and they would therefore have no hesitation in raising a concern, if required