The Care Quality Commission
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Archived: Magnolia Domicillary Care Limited

22 Spring Lane, Lambley, Nottingham, Nottinghamshire, NG4 4PH 07870 435611

Provided and run by:
Magnolia Domiciliary Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

13 February 2014

During a routine inspection

As part of our inspection we spoke with three of the five people who used the service and in some instances their relatives as well. We asked them for their views on the quality of the service, and they told us: 'Absolutely and completely satisfied, I just can't thank them enough. I'm very grateful for the service we get.' 'They're so adaptable and flexible; it's a small family concern and it's just right for us.' 'Ever so pleased, they're very reliable, we're one happy family.'

We found people's needs had been assessed and the information had been used to develop care plans for people, which recorded their wishes and expectations with regards to the care they received. People we spoke with told us they were involved in making decisions about the arrangements for the delivery of their care and support.

Staff had undergone a robust recruitment process and pre-employment checks had been carried out to ensure there suitability to work with people. Staff had been supported to enable them to deliver safe and effective care as they had received support through day to day contact with the provider and registered manager (owners of the service) and through formal supervision. Staff had access to training, which they regularly updated to enable them to meet people's needs safely and well.

The provider had systems in place to monitor the overall quality of the service, which included regular contact with people who used the service and the checking of written records and policies.

22 February 2013

During a routine inspection

People we spoke to told us they were happy with the service they receive. One individual told us that the service they receive is 'Really outstanding, can't fault it'. The carer of an individual who receives a service told us that if the service was rated 'Out of a hundred I'd give them a hundred.' Another carer we spoke to in referring to the service told us 'It's been a Godsend.' This individual highlighted the benefit of the service being provided from within their local community.

We found that this small provider offers a highly person centred service. People who receive care and provider staff told us they valued the fact that the proprietors provide personal care as well as business management. The told us that they believe this level of involvement enhances the proprietors understanding of the needs of people who use and work for the company.