Eniro Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and relatives told us staff were caring. Staff did all they could to promote people’s independence and treat them with compassion. People received personalised care, tailored to their individual needs and preferences, and staff supported people and their relatives to be involved with decisions relating to their care. People's privacy and dignity was upheld through the approaches taken by staff and by the leadership of the registered manager.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were treated with kindness compassion and dignity. People said, “They [staff] are a wonderful team who come in regularly and treat me with kindness and respect”, “I’m fond of all of them [staff]. We laugh a lot”, “They [staff] are like friends, always kind and respectful”, “They [staff] are respectful to me when washing me, changing my pads” and “I'm a private person and they [staff] are always respectful and kind to me.”

Both the registered manager and staff spoke about people with genuine kindness and compassion, The registered manager said, “We keep our clients safe, but with kindness, compassion, and respect. It is a focus of the way we operate.” Staff spoke with kindness when referring to people who used the service and were aware of people’s preferred names. At no time were staff disrespectful about people’s conditions or circumstances.

A social worker stated staff were ‘kind and caring’.

People told us they were treated as individuals. Their comments included, “What they [staff] do suits my needs at the moment, I do what I can for myself” and “They [staff] do what I ask, they know I like my kitchen blitzed.”

The registered manager told us people were treated as individuals and care plans were personalised to suit their individual needs. She said, “Our assessments make sure we capture people’s needs and help us to support them as individuals.”

Care plans and assessments evidenced people’s individual needs we assessed and highlighted how people wanted their individual support provided. Where people had cultural or religious needs these were recorded in the care plans to enable staff to support the person where appropriate.

People told us they had retained their independence and had choice and control. People’s comments included, “I do my own microwave meals”, “They [staff] do what I ask, they are like friends”, “If I want to stay in bed I tell them [staff]. They let me decide” and “I am very independent so it is always my choice.”

The registered manager and staff told us they encouraged people to be independent. Staff also told us they consistently offered people choices.

Records confirmed people’s independence and choice was promoted. Care plans evidenced people’s choices were prioritised and staff were encouraged to promote people’s independence.

People told us staff responded to their needs. Comments included; “They [staff] check I have had my medication and if not, they give it to me” and “One time they [staff] came out I was unwell and they were very caring, they didn't rush me and arranged a doctors’ appointment.”

Staff told us, and records confirmed staff responded to any immediate needs or changes to people or their conditions. For example, one person was unwell and staff called the doctor and arranged an appointment for the person.

Staff told us they were supported by the registered manager and enjoyed working at the service. Their comments included, “The management is very supportive, listening to complaints, responding to comments” and “I feel I am greatly involved in the service and, in my case I feel being treated with great value by the management.” The registered manager told us she was available to discuss any issues with staff anytime.

Records confirmed staff were supported by the registered manager. Spot checks were conducted by senior staff to support them in their work. Staff also enjoyed supervision meetings with the registered manager where they could discuss their work practice and raise issues.