The Care Quality Commission
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Archived: Q Care - Gloucester

Unit j, Building 13/2, The Acacia Building, Vantage Point Business Village, Mitcheldean, Gloucester, Gloucestershire, GL17 0DD 0845 688 6672

Provided and run by:
Q Care Limited

All Inspections

6 February 2014

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

We found that people who used the service of Q Care in Gloucester were treated with dignity and respect. We saw that their views were taken into account when decisions were made about how personal care was delivered.

We spoke with three people who used the services of Q Care. One person told us that 'the staff are very respectful, I get on with them very well' and 'I see them once a week for four hours and they always have time to stop and talk with me.' Another person told us 'the staff absolutely treat me with respect when they get me dressed and help me into the shower'. Another person told us 'whenever there is a change of carer we are always informed and asked about how it might affect me' and 'my carer is always willing to do something extra for me if they can fit it in, I am very pleased with them'.

We found that care was delivered in accordance with the service delivery plan and was reviewed regularly. We saw risk assessments which ensured that care was provided safely.

We saw that medication was safely administered.

We saw that there were effective staff recruitment procedures in place.

We found that there had been a time when staff had been asked to work long hours but we saw that additional staff had been recruited to ensure that there were sufficient skilled and experienced staff to provide care for the people who used the service.

We saw that there was an effective system in place to monitor the quality of the care provided.

26 September 2012

During a routine inspection

We found that Q Care was providing a service which had respected the privacy and dignity of people who used their service. Assessment and reviews conducted by the agency had consulted with people who used the service and recorded how they wished to be supported. People told us:' that staff are excellent" and' that staff listen to me ". Monitoring by senior staff had ensured that staff followed support plans and respected the wishes of people using the service. There were sufficient skilled and experienced staff to safely meet the needs of people who used the service, and to enable the agency to accept new referrals. The content of induction and subsequent training for staff was of a good standard. The standard of quality assurance monitoring safeguarded people using the service. In summary, this inspection found that Q Care Gloucester Domiciliary Care service had provided a good standard of care and support to the people using their services.