MoreLife Manchester

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires improvement

We carried out an announced comprehensive inspection at MoreLife Manchester. We carried out this inspection as part of our inspection programme following the registration of a new service.

The service is registered for services in slimming clinics and primarily provides services to people seeking weight management including consultations and treatment.

The contract manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider had a range of specialist healthcare professionals and supportive measures to provide a multi-factorial approach to weight loss.
• There was a culture of openness and honesty throughout the organisation.
• Leadership did not have robust clinical governance and oversight of the service.
• Recording of information was not always clear or readily accessible.

The areas where the provider must make improvements as they are in breach of regulations are:

• Establish systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

• Provide clients with a choice over the pharmacy used to dispense medication.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services