Archived: Red Thorn House

People's rights to give consent to their support and care were respected. Where a person was not able to give this consent, there were legal systems in place to ensure that the person received support, care and medical treatment that they needed.

We found that people were supported to maintain their health and welfare. They were supported to access a range of health care services. They were also supported to maintain their level of independence and to access a range of social activities.

People who used the service were actively involved in developing the menus. They were also provided with a range of food options to choose from. People's nutritional and hydration needs were maintained and protected.

Systems were in place to ensure that people were protected from the unsafe usage of medication. This included the storage, administration and recording of people's prescribed medication that was managed by the home.

Staff received the support and training required to ensure that they were safe to do their job, which they said they found rewarding.

There was a range of quality assurance systems in place which ensured that people were listened to and that they received safe and appropriate support and care.

People who used the service demonstrated signs of wellbeing when they were supported with social activities by attentive staff. These activities included help with household tasks, eating the choice of food for their lunch and taking time out in the sensory room. Staff had access to detailed care records to provide people with safe and appropriate care. Remedial action was in progress to ensure that these records were reviewed and accurate.

People who we spoke with indicated that they liked their room. We also found that people were able to safely access parts of the home with support from staff. The premises were safe, 'homely' and well maintained.

There were recruitment and staff monitoring systems in place to ensure that vulnerable people who used the service were safe from unsuitable staff. Staff were supported, trained and knowledgeable to provide safe and appropriate care to meet people's individual social and health care needs.

There was a complaints procedure in place. The service had received no complaints since 2010. There was work in progress to gain people's views, including identifying any concerns or complaints that they may have.