24 October 2012
During a routine inspection
We saw that people who lived in the home received individualised care and support, from staff who were knowledgeable about their needs, wishes and preferences.
Staff clearly understood each person's way of communicating their needs and wishes. They supported them to make choices and decisions about their lifestyles wherever they could do so.
People told us they felt safe living at the home and their views about the services they received were listened to.