Archived: Ivy Leaf

Updated 14 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 September 2017 and was unannounced and carried out by one inspector.

The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information the provider had sent us including statutory notifications. These are made for serious incidents which the provider must inform us about. We also contacted the local authority for their feedback about the service.

We spoke with six people who used the service, one relative, four members of care staff, the provider and a health care professional. We did this to gain people’s views about the care and to check that standards of care were being met. We observed how the staff interacted with people who used the service.

We looked at three people’s care records to see if their records were accurate and up to date. We also looked at records relating to the management of the service including quality checks. We reviewed the reports carried out by the local authority quality monitoring officers.

Updated 14 October 2017

We inspected this service on 13 September 2017. Ivy Leaf is a care home which provides accommodation and support for up to 14 people who may be living with dementia. There were 12 people living there at the time of our inspection. On our last inspection on 20 August 2015 we rated this service as Good; at this inspection we found that the service remained Good.

There was a registered manager in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive safe care and there were enough staff to provide support to people to meet their needs. Staff had a good understanding of safeguarding people and what constituted abuse or poor practice and how to act if they suspected harm. Staff had been suitably recruited to ensure they were able to work with people who used the service. People received their prescribed medicines safely.

The care that people received continued to be effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People received support to stay well and had access to health care services. People liked the food that was prepared and they had a choice about what they ate and drank. Staff had training and professional development that they required to work effectively in their roles.

The care people received remained good. People had developed positive relationships with the staff who supported them respectfully and with kindness. Staff helped people to make choices about their care and their views were respected. They continued to have opportunities to be independent and were involved with carrying out domestic living skills. Staff knew people and their family well. The staff understood the importance people placed on their possessions and enabled them to look after them. People were confident that staff supported them in the way they wanted.

The care people received continued to be responsive. People’s family and friends could visit and continued to play an important role. People knew how to make complaints and were confident that the staff and provider would respond to any concern and they could approach them at any time.

The service continued to be well-led. Systems were in place to assess and monitor the quality of the service. People and staff were encouraged to raise their views about the service on how improvements could be made.