- Homecare service
Right at Home Camden, Hampstead & Golders Green
Report from 2 August 2024 assessment
Contents
Ratings
Our view of the service
Right at Home Camden, Hampstead & Golders Green is a domiciliary care agency providing care and support to people living in their own houses and flats. At the time of our assessment 18 people were receiving personal care. Some people had a ‘live in’ care worker staying with them in their home. We assessed 32 quality statements across safe, effective, caring, responsive and well-led key questions. We carried out our planned on-site assessment on 20 and 21 August 2024. Off site assessment activity started on 22 August 2024 and ended on 27 September 2024. We found the service was well-led at an outstanding level. People and their relatives experienced good care and support from the managers and staff which was exceptionally caring.
People's experience of this service
People and their relatives received an exceptional standard of care and support. Staff regularly provided care above and beyond people's planned arrangements and expectations. People using the service, their relatives and professionals provided highly positive feedback about the service. People told us, “It is a very good company” and “I would recommend them.” Relatives said, “We really like Right at Home” and “Everything Right at Home has done has exceeded our expectations.” A professional commented, “Of the agencies we deal with, they have been excellent.” The service took care to match people with staff who they liked and who complimented their interests and preferences. People and their families had developed trusted relationships with care staff and the managers of the service.