All inspections: Prestige Nursing Derby

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People told us that they were treated with dignity and respect. They also said they were able to have a say in their care. One person told us 'we get a choice, we get to express our opinions on what we would like the carers to do and they try their best to do what we ask. They would never try to do anything that we wouldn't like.' People told us that staff were caring and made them feel safe. Their comments included 'it's lovely having a permanent worker, only very occasionally do we have someone else and the agency always sends someone we know' and 'the staff are very professional and make us feel safe.'

Staff did not always have the right amount of supervision but people told us they were competent to do their job. They also told us they were asked for their opinions on how the service was delivered. People were very satisfied with the service they received. One said 'having Prestige makes me feel very happy; I know we are OK with them.'

Archived: Prestige Nursing Derby

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27 September 2011

During a routine inspection