9 September 2011
During a routine inspection
We also checked surveys that the agency conducted this year and some comments from people who use the service included: 'I am very happy with the service, carers always meet my needs.' 'I am completely satisfied with the service.' One comment stated that 'Photos of carers are appalling', but the manager explained that this was responded to by including new photos of the carer. One comment stated: 'Care could not be better.'