30 July 2013
During a routine inspection
We saw evidence that a range of other health care professionals were involved in the holistic care of people who used the service. Information from and referrals too GPs, psychiatrists, pharmacists, social services and district nurses were included in support plans.
A person who used the service said, 'They help me with what (medication) I need to take, I'm a lot more forgetful then I used to be.' A relative told us, 'I don't know what would happen with Mum's medication if the staff didn't remind her to take it.'
The provider had an effective system to regularly assess and monitor the quality of service that people receive. We were shown evidence that audits had been recently completed in areas such as rotas, mileage, complaints and MARs (Medication Administration Charts).
The office manager said, 'A senior carer completes a review of people's care and any issues can be brought up then' and went on to say, 'Every time we receive a complaint we use it as an opportunity to learn and adapt the service as necessary.'