Star Road Respite Service

Updated 5 March 2024

Star Road Respite Service is a care home for adults with a learning disability and autistic people. The service offers short stay accommodation for people who live elsewhere and want or need a holiday or temporary accommodation. The service is offered to people with learning disabilities living in the London Borough of Hounslow. Up to 7 people can stay at the service at any time. Over 40 people were using the service for short stays at the time of our inspection. Our assessment included a visit to Star Road Respite Service on 11 April 2024. The visit was conducted by 2 inspectors. We met 4 people who were staying at the service, 1 relative and staff on duty who included the registered manager. We received written feedback from 1 relative. We spoke with 17 relatives and 2 people who used the service on the telephone. Some of the phone calls were carried out by an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. An assessor and a member of the CQC medicines inspection team reviewed some of the provider's records remotely. We did not assess all quality statements at this inspection. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. However, we identified some areas where improvements were needed and have made recommendations regarding some of these. We gave feedback about our findings to the registered manager. They took immediate action to make some of the improvements and sent us evidence of this action. We will continue to monitor information we receive about the service, which will help inform when we next assess them.

Updated 5 March 2024

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. Right Support: Staff supported people to have the maximum possible choice, control, and independence. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to pursue their interests. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Right care: Staff promoted equality and diversity in their support for people. They understood people’s cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Right culture: People received good quality care, support, and treatment because trained staff and specialists could meet their needs and wishes. Staff knew and understood people well. Staff placed people’s wishes, needs, and rights at the heart of everything they did. People and those important to them, including advocates, were involved in planning their needs and wishes. Staff knew and understood people well. People were involved in planning their own care.