The Care Quality Commission
  • Care Home
  • Care home

Archived: Cumberland Road

84 Cumberland Road, Hanwell, London, W7 2EB (020) 8566 2404

Provided and run by:
Support for Living Limited

All Inspections

29 October 2013

During a routine inspection

During this inspection we used a number of different methods to help us understand the experience of people using the service. This was because some people had complex needs which meant they were not able to tell us their experiences. We spent some time with the three people using the service. We spoke with the home's manager and two members of staff working in the home. We also spoke with 2 health and social care professionals and contacted an independent advocate who supported people using the service. We looked at a number of records kept in the home, including people's care plans, risk assessments, quality monitoring reports and staff records.

People's comments included 'I like my room and going to Burger King." A member of staff told us 'the training's mostly good, it helps me to do my job.'

People were supported in promoting their independence and community involvement. We looked at the care plans and risk assessments of people using the service and saw that people were supported to access community activities.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. We saw all parts of the home and saw good standards of accommodation were provided.

Staff received appropriate professional development. We looked at staff training and supervision records and saw staff were well supported and had the training they needed to support people using the service.

The provider had an effective system to regularly assess and monitor the quality of service that people received. We saw that systems were in place to carry out regular checks to ensure that good standards of care and support were maintained.

3 January 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because some of them had complex needs which meant that they were not able fully to tell us their experiences. We spoke with the advocate for one person, met all three people using the service, spoke with two staff and the manager.

People were asked for their consent before they received care or treatment and staff respected their wishes.

We observed staff interacting with people in a positive and respectful manner; we saw that they had a good understanding of people's needs and the support they required. The advocate we spoke with said 'I'm very happy with the way the staff provide the support'.

Individualised support plans were in place and focused on the needs and preferences of the person. People were involved in the development and review of their support plan.

People using the service had food and drink of their choice. People's nutritional needs were monitored and reviewed by the staff.

The provider had suitable arrangements in place to ensure medicines were appropriately managed.

The home was staffed to meet the needs of the people using the service. The advocate commented 'the staff are very good and are much better at anticipating what people want'.

Information on how to make a complaint was available in an accessible format for people using the service. An advocacy service was available for people if they needed support to raise concerns.

9 February 2012

During a routine inspection

The majority of people living at the service had learning difficulties and were not able to tell us fully about the care they received and experienced. Two people using the service had some verbal communication and they told us they were 'alright' and were 'happy'.

To help us to understand the experiences people have we observed what was going on in the home, looked at how people spent their time and the type of support they get. From our observations we found people were receiving care, treatment and support that met their individual needs and preferences. We saw that staff had a very good understanding of people's individual needs and capabilities.

People told us and indicated to they were happy at the home and that staff supported them to be independent. People were provided with information that supported and enabled them to make decisions about their care and treatment.

We saw that people undertake activities both at home and in the local community. During our visit we observed and found people were receiving care, treatment and support that met their individual choices, needs and preferences.

We saw that staff had a very good understanding of people's individual needs and capabilities.