FDR Social Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported and always treated with dignity and respect. Their wishes and choices were understood and respected by care workers, and they were supported to live as independently as possible. People’s relatives described staff as kind, considerate and empathetic. However, there was limited evidence that people’s protected characteristics and communication needs had been fully assessed and considered in care planning.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s relatives told us that care workers treat their relative with kindness and dignity. They said “[care worker] is approachable and I admire their patience… sometimes they can ask me out of [relative’s] room so that they can offer personal care, and they would close the door and makes sure curtains are closed too.” Care workers told us how they maintain people’s dignity when providing support with personal care. They let relatives know that the person is showering so they are undisturbed. We saw evidence that people are supported to maintain their independence. Staff spoke about people and their relatives with kindness and compassion.

People’s relatives told us how they work with the service to ensure the cultural values of the person receiving support are respected. They said, “they respect our values and if we have any religious days or festivals, we make them aware, and they are supportive.” Care workers told us they had done their own research about people’s cultural and religious background to ensure they were respectful of these. Care plans had limited information about people’s cultural and religious background. Although they worked closely with relatives and they shared when there were any significant festivals, the service could have sought this information out proactively to ensure staff were sensitive to these needs.

People’s relatives told us that staff support their relative to have control over their care. They said, “FDR staff are good at listening and doing as per our [relative’s] wishes.” They told us the person receiving support and themselves were involved in writing care plans and they were offered advocacy services. Care workers had no feedback in this area. Care plans reflected people’s preferences around how their care and support was delivered. Staff worked closely with people’s relatives to provide support.

People’s relatives told us staff were attuned to changes in the person receiving support. They said “when [relative] is feeling unwell [care worker] is concerned about what actions we are taking as a family. They notice when [relative] hasn’t slept well and communicates with us.” Care workers did not have any feedback in this area.

Care workers told us they felt supported by the management team and their training needs were regularly discussed. Where it had been identified that additional training was required this was arranged.