The Care Quality Commission

Archived: Blacklake Lodge Residential Home

Lake Croft Drive, Meir Heath, Stoke On Trent, Staffordshire, ST3 7NS (01782) 388881

Provided and run by:
Mr & Mrs E Dudley

All Inspections

13 September 2012

During an inspection looking at part of the service

We visited the service to see whether they had made improvements to outcomes four and seven of the Essential Standards of Quality and Safety. We needed to know whether the providers were now complying with these outcomes which fall under the regulations of the Health and Social Care Act 2008.

Outcome four looks at the care and welfare of people who use the service. When we carried out an inspection visit in October 2011, we identified that the service needed to make improvements in order to comply with this outcome.

Outcome seven looks at how the service protects people who live in the home from harm and abuse. During our last inspection visit we identified that the service needed to make improvements in order to comply with this outcome also.

Following the inspection visit in October 2011 the service sent us their action plan. This told us how they planned to make these improvements.

29 September 2011

During a routine inspection

Some of the people who use the service at Blacklake Lodge have dementia and therefore not everyone was able to tell us about their experiences. To help us to understand the experiences people have we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences. Some people using the service were able to tell us about their experiences and we also spoke with visitors to the service and other health professionals.

People told us that they felt well cared for by the service and that the staff who work there are "excellent" and "very caring". Visitors felt that they could go away knowing that their relative would be "very well cared for". Visitors also told us how staff always "put residents first".

We observed staff interacting well with people who use the service but sometimes staff did not interact enough with people who have cognitive impairment. Also there were times when people who use the service were seen to be in unsafe situations and some people had sustained a lot of falls. The service will need to make sure that risk assessments are carried out and that action is taken to keep people safe.

Staff who work for the service felt supported and told usl that their training needs were met well.