The Care Quality Commission

Archived: Four Seasons

25 Enterprise Court, Marine Drive, Torpoint, Cornwall, PL11 2EH (01752) 811152

Provided and run by:
Mrs Patricia Fairbrother and Ms Gwyneth Gordon

Important: The provider of this service changed. See new profile

All Inspections

12 March 2013

During a routine inspection

People told us they were treated with dignity and respect by care staff and their views were listened to. We found that staff understood the importance of including people when developing care plans and delivering care and support to people.

We found that people had assessments and care plans that guided staff in how best to support people so their needs were met.

We found that staff received training and had procedures to follow to ensure that people were protected from the risk of abuse or poor practice.

We found that improvements had been made in the timeliness of calls and people told us that staff followed care plans and completed the required tasks. Comments included, 'The carers are lovely ' I have no concerns at all', 'I have very nice carers and they come on time. They were late once so I rang up and they came straight away', 'They are lovely and very good. There were issues at the beginning but not now' and 'They put a good team of care staff in to help us.'

Staff had access to training programmes and told us they received enough training and support to give them the skills and confidence to carry out their role. People who used the service found staff to be caring, friendly and competent.

People told us they completed questionnaires and were able to express their views about the quality of the service they received.

13 April 2011

During an inspection in response to concerns

People said they were happy with the service they received from the agency. They stated staff worked in a professional manner and were kind and courteous. Some concerns, from a minority of people said staff were at times late, and about staff not staying the correct amount of time. However, the majority did not raise these matters as concerns. The majority of people said if there were problems, they could approach the management of the service and any concerns would be resolved.