The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: CareFree

The Bungalow, Holme Lane, Crosshills, Keighley, West Yorkshire, BD20 7RL (01535) 634588

Provided and run by:
Craven Community and Voluntary Services

Important: This service is now registered at a different address - see new profile

All Inspections

12 September 2013

During a routine inspection

We spoke to people who used the service, to two relatives and four staff both in the office and via the telephone. People who used the service told us they were happy and satisfied with the care and support being provided. They made comments such as, "The service is excellent." And "Superb, caring staff. We would certainly recommend this agency to others."

People also told us staff supported them in a respectful and dignified manner. They felt that staff worked hard to ensure they were cared for in line with their wishes.

We saw that people were given good information before and during the care provided. This was important to make sure people were fully aware of their rights and knew what to expect from the service.

We looked at people's care records. We found that records were consistent, accurate and up to date. We did ask the manager however to ensure that the care plan agreements were signed to show that people had given their expressed consent.

We spoke with staff who explained that they had the right training and were well supported by the agency. They also said they were consistently supported by the management team to do their job.

We reviewed the recruitment and selection processes and found them to be robust. This ensured that people were supported by suitably qualified, skilled and experienced staff.

We also found that there were good systems in place to continually monitor the quality of the care, treatment and support people received.

16 May 2012

During a routine inspection

We spoke with three people who told us about the support the service provided. People told us that they were well supported and that they were very happy with the care they received.

People said, "The staff are superb' 'The staff are very supportive, I couldn't' manage without their help'

People also told us staff were professional in their approach to providing care and support and always appeared well trained and competent. They said staff were kind, considerate and caring and always respected their right to privacy and dignity.

We spoke with four staff who told us that they were well supported and had regular training to be safe and confident in their work. 'We have all the mandatory training and anything else we need is quickly put into place' and 'We have additional training sessions to cover areas like palliative care, dementia, and Parkinson disease so that we can support people with a better understanding.'

We spoke with the Local Authority Contracts Officer who informed us that they did not have any concerns about this service.