The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Ealing Nursing Office

Eleanor Nursing and Social Care Limited, 157 Uxbridge Road, Hanwell, London, W7 3SR (020) 8579 3233

Provided and run by:
Eleanor Nursing and Social Care Limited

All Inspections

6 September 2012

During a routine inspection

Most of the people we spoke with indicated that care staff treated them with dignity and respect. One person said they had a good experience and that the care staff were 'brilliant'. Another person said that care staff were easy to get on with. One person told us that communication was a problem, as their care worker did not understand them and they were not understood by their care worker due to a language difference. This had been reported to the agency. The agency had listened and acknowledged the problem but had been unable to provide a care worker with English as their primary language.

People we spoke with confirmed that they had a care plan which was kept in a folder in their home. The staff referred to this and made notes at the end of the visit. Two people said that they received consistent care. They told us that if their care worker was not available the agency provided a known alternative and they were happy with this.

The agency had taken steps to protect people against the risk of abuse by ensuring there were guidelines in place to safeguard vulnerable adults. There was a quality assurance procedure in place to assess and monitor the quality of the service.