Eighton Lodge Residential Care Home

Updated 30 September 2024

Date of Assessment: 9th to 29th October 2024. Eighton Lodge is a care home providing care for up to 47 older people, some of whom are living with dementia. At the time of inspection, there were 36 people using the service. At our last inspection, we identified breaches in relation to safe care and treatment and governance. At this inspection, improvements had been made and the provider was no longer in breach of regulations. Since the last inspection, the new registered manager had introduced improvements to the service. People, relatives and staff spoke very positively about the service and management. Risks to people had been assessed and care plans were in place to help mitigate risks as far as possible. Care records were detailed and reflected people's care needs. Accidents and incidents were investigated, action taken, and lessons learned. There were sufficient trained staff who worked with other professionals to ensure people's needs were met in a safe and person-centred way. Staff were attentive and treated people with kindness and compassion. People enjoyed a varied diet. Staff knew how to support people in a way which respected their decisions and supported them to make choices. Governance was more robust to monitor the quality of care provided. There was a complaints process in place which was followed. People had access to information in a variety of formats to support their understanding. Improvements had been made to medicines management. Staff were safely recruited.

Updated 30 September 2024

People and relatives were complimentary about the care provided by staff. They said staff were kind, caring and supportive of people and their families. Their comments included, “The staff are fantastic, they know what [Name] likes”, “The staff make people feel human, I’ve heard them, the banter is good”, and “Staff are friendly, outgoing and helpful.” People and their relatives told us they were listened to. People were supported to make choices and were involved in decision making about their care and support and were asked for feedback regularly. Staff listened to people, offered choice and gave them time to respond. A relative told us, “[Name] can please themselves, staff accommodate people’s needs and wishes.” Systems were in place to ensure people received safe and person-centred care. A relative told us, “Any situations arising between residents is managed efficiently by the staff.” There were enough competent staff to meet people’s needs safely. A relative commented, “I think there are enough staff, there is always someone there.” People had access to a range of activities and entertainment to support their health and well-being. A relative commented, “I get e-mails about events, they have a regular magazine with information about activities.” Another relative told us, “There is something on every morning and afternoon,” and “A gentleman comes with a WAG dog, (visiting dog charity befriending people in their own home) they have two or three animals visiting.” People and relatives said the home was comfortable and clean.