Swan House

Updated 9 May 2024

Date of assessment 9 May 2024 to 19 June 2024. This assessment was carried out to follow up on action we told the provider to take at the last inspection. The service can support up to 45 people. At the time of the assessment there were 13 people using the service. Since our last inspection, the provider had taken action to address the concerns we raised. Improvements have been made to the quality of the service people receive. People were safe living at the service. Risks to people were managed and staff were skilled in maintaining a safe environment and following safe practices. People's needs were assessed and they were supported to maintain their health and wellbeing in a coordinated way. Staff were caring and treated people with respect protecting their dignity and maintaining independence. People received person centred care and were given information in a way they could understand. The provider had developed values which were used to ensure people had good quality care and effective systems were in place to monitor the quality of the service people received. The provider worked in partnership with other agencies to drive improvements.

Updated 9 May 2024

People felt safe living at the service, and they trusted the staff supporting them. People told us they had not experienced any incidents, however they felt confident any incidents would be managed safely. People described positive experiences when coming to live at the service. Risks to their safety were assessed and mitigated and they had the right support with their medicines. There were enough staff to support people safely and they felt the environment was clean and well maintained. People had their needs assessed and plans put in place to meet them including their nutrition and hydration needs and specific health needs. People told us staff sought consent before meeting their care needs and they reported that staff worked with other agencies to ensure their needs were met and they maintained their health and wellbeing. People told us staff treated them well and they felt like family. They described being treated with respect and understanding and being fully involved in their own care. People’s needs were responded to in a timely way and staff knew them well. People felt listened to and said information was given to them in a way they could understand.