All inspections: Integrated Care and Housing Oaklea Lodge

All Inspections

Integrated Care provides support to people living in a sheltered housing service. People's care and welfare needs were being met. They told us they were happy with the quality of care that they received. One person who used the service said 'the girls are smashing. I am lucky.' Another said 'I am in heaven here. They treat me like a queen and help me.'

We found that people were treated with respect and that they were asked for their consent before any care was provided. We saw that the provider worked in co-operation with others to ensure that people's health, safety and welfare were protected. For example, staff had contacted the occupational therapist to reassess one person's needs when their mobility difficulties had increased.

Some people received support from staff to administer their medication. The provider had systems in place to train staff and ensure that people received their prescribed medicines safely and appropriately.

We found that people were supported by a regular staff team who had the skills and experience to meet their needs. One person told us 'I always have somebody that I know and they know what they are doing.'

People had a copy of the service's complaints procedure and were confident that any complaints or issues would be dealt with.

Integrated Care provided support with personal care and domestic tasks to enable people to remain in their own homes for as long as possible. They provided a service to 13 people who lived at Oaklea Lodge sheltered accommodation. We spoke with 4 of the people who use this service and they were all very happy with the care and support that they received. People said: 'They are friendly and treat me with respect.' 'I feel safe with them. They are good to me and put me at ease.' 'They're very nice, very polite and I've no grumbles. They are there if I need them and are all kind and not overbearing.' 'Oh yes they are nice and polite. Of course they do things as I want.'

People also told us that they were asked how they wanted to be supported and that the manager asked them if they were satisfied with the service. They said: 'Peter (the manager) comes in and asks about the care and if it's okay.' 'Peter will put anything right if you have any issues.' We saw that relatives had also been asked for feedback about the service. At one person's review meeting a relative had commented, 'I'm happy that she is treated in a friendly and courteous manner by her carers and that they are always considerate.'

We spoke with 3 staff and they told us that they received the training and support that they needed to provide a good service for the people living at Oaklea Lodge. They said: 'I had an induction when I started and have had ongoing training since. Training is updated and is helpful. I get very good support from the manager.' 'Yes I get the training that I need to work here and I get updates. I have one-to-one supervision and am asked if everything is okay, any improvements, or any issues with clients. I get good support from the manager.'

Archived: Integrated Care and Housing Oaklea Lodge

All Inspections

11 September 2013

During a routine inspection

31 May 2012

During a routine inspection