The Care Quality Commission

Archived: Anchor Care (St Helens)

Court Block, Alexandra Park, Prescot Road, St Helens, Merseyside, WA10 3TP

Provided and run by:
Anchor Hanover Group

All Inspections

5 October 2011

During a routine inspection

We looked at the records of 3 people using the service and found that they had been asked their views about the service within the last 6 months. All 3 people were happy with the service they are receiving.

Records of compliments received about the service show that the people using the service are happy with the care they are receiving.

Complaints records indicate that the views of the people using the service are taken seriously and are acted upon.

People can be assured that any safeguarding matters are appropriately reported with appropriate action taken to address any issues identified.

Information from St Helens Council shows that they visited the service in August 2011 and found improvements had been made to enhance the quality of the service people receive.