We found that the provider had made improvements to the way they supported their staff. The provider had taken appropriate steps to implement effective systems to train and supervise their staff. We were satisfied that the provider had taken all necessary actions to meet with the regulations for supporting workers.
We saw that staff asked the people who used the service if they wished to participate in activities and receive support to meet their personal needs. We observed that staff gave people choices.
The service had good medication management procedures in place to ensure that people were safe. There had been three complaints in the past 12 months which the service responded to appropriately which showed that people's complaints were addressed.
We found shortfalls in the provider's support of their staff in terms of supervision, annual appraisals and training provision.