Springfield

Updated 8 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 16 March 2021 and was announced.

Updated 8 April 2021

Springfield is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Springfield has 99 beds and at the time of our inspection there were 92 people using the service. Accommodation is spread over three floors and there are numerous communal areas such as lounges and dining rooms and an enclosed garden.

At our last inspection in April 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Everyone we spoke with was highly complimentary about the service and said they would recommend the home. There was a strongly embedded culture within the service of treating people with dignity and respect.

People and their relatives told us staff were helpful, attentive and caring. We saw people were treated with the utmost respect and compassion.

Staff were recruited safely and there were enough staff to take care of people and to keep the home clean. Staff were receiving appropriate training and they told us the training was good and relevant to their role. Staff were supported by the management team and were receiving formal supervision where they could discuss their ongoing development needs.

Care plans were up to date and detailed what care and support people wanted and needed. Risks to peoples' safety and welfare were identified and managed.

People felt safe at the home and appropriate referrals were being made to the safeguarding team when this had been necessary. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's healthcare needs were being met and medicines were stored and managed safely. Staff knew about people's dietary needs and preferences. People told us there was an excellent choice of meals and most people said the food was good. There were plenty of drinks and snacks available for people in between meals.

Activities were on offer to keep people occupied both on a group and individual basis. Visitors were made to feel welcome. The home was well decorated, clean and tidy and had been adapted to take account of the needs of people who used the service.

People knew how to make complaints and were confident any concerns they raised would be dealt with. Everyone spoke highly of the management team and senior staff saying they were approachable and supportive. The provider had effective systems in place to monitor the quality of care provided and where issues were identified they acted to make improvements.

We found all the fundamental standards were being met. Further information is in the detailed findings below.