Archived: Southwold Nursing Home

'I am treated well here and the staff are very polite and respect me.'

'I feel I am able to make my own choices each day. I choose what time I get up at and go to bed. I decide what I would like to eat and how I spend my time.'

A system was in place for people using the service (or their relatives where the person did not have capacity) to make their decisions about their preferences in respect of end of life care, treatment and support. However following two safeguarding incidents, at Southwold, Manchester social services safeguarding team and local NHS Commissioners identified the need to review and improve how such advance decisions are made, documented, communicated to all staff and reviewed.

People's medicines were being managed safely and securely.

People using the service told us that staff were caring for them and supporting them appropriately and in a timely way. However some staff told us that, at times, they felt pressured and rushed. This was said to happen when staffing numbers were reduced due to staff sickness or a reduction in the number of people resident at the home.

A suitable system was operated to monitor the quality of the services provided and to manage complaints effectively.

'My care has been brilliant and the staff are so caring'.

'I have been looked after really well since coming here, I have no concerns'.

'The nurses and care assistants are very attentive and look after me properly'.

'My relative has been cared for really very well since coming here. I think the standards of care are very high. If there are any issues the staff listen and do something about them'.

'The nurses always tell me about any changes in my [relatives] condition and I am always involved in any reviews of their care'.

'I like the majority of the meals I get, there is always plenty to eat and drink. If you don't like something they try there best to get you something you do like'.

'The food is good, I have co complaints'.

'You can always get a snack if you are peckish. I also think the meals are good'.

'I visit the home regularly. The meals always look well presented and sufficient in amount. Certainly my [relative] appears to enjoy them'.