Archived: Chalkmead Resource Centre

Updated 7 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection and took place on 1, 2 and 4 May 2018.

This inspection was carried out by one inspector over three days.

There were 40 people living at the home. We spoke with eight people, 16 staff and the registered manager and other senior organisation’s managers within the organisation.

Before the inspection, the provider had not completed a Provider Information Return (PIR) as one had not been requested. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also considered notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.

During our visit we observed care and support provided, was shown around the home and checked records, policies and procedures. These included staff training, supervision and appraisal systems and the home’s maintenance and quality assurance systems.

We looked at the personal care and support plans for six people and four staff files.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 7 June 2018

This was an unannounced inspection that took place on 1, 2 and 4 May 2018.

Chalkmead Resource Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is located in Merstham Village in Surrey.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection in January 2017 we looked at the five key questions. The rating for safe, effective, caring and responsive was good with well-led requires improvement. The overall rating was good. We asked the provider to take action to make improvements regarding the registered manager ensuring that all person-centred records followed best practice guidance and the provider reviewed their incident and accident analysis in line with best practice guidance. Both recommendations were followed up and found to be met.

People told us that the home provided a pleasant, friendly and relaxed atmosphere that was created by the staff and they were satisfied with the care and support they received. They also thought there were enough staff who met people’s needs in a kind and thoughtful way.

The home’s recording, auditing and quality assurance systems were comprehensive and kept up to date. They consistently monitored and assessed the quality of the service provided and information was regularly reviewed and recorded in a clear and easy to understand way.

People had access to community based health professionals when required, staff discussed their health needs with them and they were provided with balanced diets that also met their likes, dislikes and preferences and protected them from nutrition and hydration associated risks.

People told us good quality meals were provided and there was a good variety of choices. Staff supported people to eat their meals and drink as required whilst enabling them to eat at their own pace and enjoy the experience.

The home was a safe environment for people to live and staff to work in. It was clean, well-furnished and maintained.

Staff knew the people they supported and were appropriately skilled and trained to meet people’s needs. They also understood their responsibility to treat people equally and respect their diversity and human rights. They treated everyone equally and fairly whilst recognizing and respecting people’s differences.

Staff thought the registered manager and organisation provided good support and there were opportunities for career advancement.

People said they found the registered manager and staff were approachable, responded to them and encouraged feedback from them.