We carried out a review of the data available to us about Dat Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dat Healthcare Ltd, you can give feedback on this service.
DAT Healthcare is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 7 people using the service of whom 3 were receiving personal care.
People’s experience of using this service and what we found
People received good care from staff who were kind and caring and treated people with respect. People had opportunity to build positive relationships with regular staff who understood their needs well. People were involved in planning their care and care was closely monitored to ensure it continued to meet people’s needs.
People were safe because staff had checks in place to ensure they were suitable for their role. This included gathering references and carrying out Disclosure and Barring Service (DBS) checks. There were enough staff to ensure visits were carried out on time. The registered manager was in the process of recruiting more staff to facilitate growth of the business. Staff were trained in safeguarding and knew how to report concerns. There were procedures in place to administer medicines safely.
Staff received good training and support to enable them to deliver care effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was responsive to people’s needs and flexible as people’s needs changed. There was a complaints procedure in place and people were given information about how to raise concerns. People were supported to take part in social activities that were important to them.
The service was well led. The registered manager was able to keep good oversight of the service through regular contact with people receiving care. The registered manager had given thought to how to develop the management structure of the service as it grew bigger and planned to create care coordinator roles.
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.