Bupa Dental Care Corby

Updated 15 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This inspection took place on 19 July 2016 and was led by a CQC Inspector who was supported by a specialist dental advisor. Before the inspection, we asked the practice to send us some information for review and this included a summary of complaints received.

During the inspection we spoke with two dentists, three dental nurses, the practice manager and two reception staff. We reviewed policies, procedures and other documents. We also obtained the views of four patients on the day of the inspection and received six comment cards that we had provided for patients to complete during the two weeks leading up to the inspection.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 15 September 2016

We carried out an announced comprehensive inspection on 19 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Oasis Dental Care Central Corby 2 is part of the Oasis Dental Care network. The service provides a wide range of dental services including social orthodontics (tooth straightening) and private hygiene treatments. Services are available to NHS and private patients of all ages. The practice is situated close to a GP practice and NHS walk in centre. The practice has three dental treatment rooms and a separate decontamination room for cleaning, sterilising and packing dental instruments. The building is at ground floor level and is therefore very accessible.

The practice opens 8am to 8pm seven days a week including bank holidays. The practice employs four dentists and a dental hygiene therapist. They were supported by a team of five dental nurses and one trainee dental nurse, a practice manager and four reception staff.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We received feedback from nine patients either in person or on CQC comments cards from patients who had visited the practice in the two weeks before our inspection. The cards were all positive and commented about the caring and helpful attitude of the staff. Patients told us they were happy with the care and treatment they had received.

Our key findings were:

• There was appropriate equipment for staff to undertake their duties and the equipment was well maintained.
• Staff had been trained to handle emergencies and life-saving equipment was readily available in accordance with current guidelines. Emergency medicines were available in line with the British National Formulary (BNF) guidance for medical emergencies in dental practice.
• Infection control procedures were in place and followed by staff.
• Dentists provided dental care in accordance with current professional and National Institute for Care Excellence (NICE) guidelines
• The practice appeared clean and free from clutter.
• Staff received training and development and an annual appraisal.
• Patients told us they were able to get an appointment when they needed one and the staff were kind and helpful.
• Governance arrangements were effective in monitoring the quality of the service. Action was taken following audits to help make improvements. Patient feedback was sought, considered and appropriate actions were taken.

There were areas where the provider could make improvements and should:

• Review and strengthen the process used to identify significant events and ensure that all actions taken are recorded.
• Review the health and safety risk assessments at regular intervals.
• Review staff training in the Mental Capacity Act (2005) and Gillick competency test.