We were told that staff treated people well, and that the home was kept clean and fresh. The two residents both said that their rooms were cleaned frequently, with someone coming in each day.
Asked about their overall opinion of the service, both residents said they were happy with the service they received at Larklands and they complimented individual staff members, and the new manager at the home.
We were told that there were activities available for residents who wished to take part, and that the food was good. People said staff were happy in their work, and that they came quickly if they were called. The two residents we spoke to in detail were aware of their care plans, and said their families were involved in reviewing these. People made some positive comments about the new manager at the home.
Whilst people complimented individual members of staff, some people said that sometimes there were not enough staff to help them, especially at weekends, and this was confirmed in speaking with staff at the home, who also had concerns.
People we talked to told us that they received the care and support that they needed with their medicines. The said that when they had any pain staff would give them their prescribed analgesics and that when new medicines were prescribed these were promptly supplied from the pharmacy.
Though people who live at the home were not directly asked about whether they felt staff were sufficiently well trained, and the comments generally on individual members of staff were complimentary, some people did say that staff varied in their abilities, one stating 'Some are better than others of course.'