Wimborne

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

A new manager and deputy manager were in place which had a positive impact on the service. They were actively working on an action plan to make the necessary improvements. People and staff were positive about the impact of the new managers. Staff felt well supported. The management team and staff were clear about their roles and responsibilities and had a good understanding of quality assurance. The manager was in the process of effectively implementing the providers quality assurance tools to ensure people received safe and high-quality care. We have recommended that this is monitored to ensure improvements are embedded effectively. The manager sought peoples, their relative’s and staff members views by holding regular meetings and audits at the service.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Leaders were aware improvements in the service were needed and told us about some of the changes they had already made and their plans for further improvement. Staff told us how positive the changes had been and felt more supported since the new manager and deputy manager had started. 1 staff member said, “The manager is great and is putting things in place so the home continues to improve. I feel valued and supported. [Managers name] is doing a brilliant job in being visible in the home and supporting all departments.” Staff were clear of their roles and responsibilities.

The provider had a range of quality assurance tools in place, however these had not always been utilised effectively. The impact of this has been detailed in the safe section of the report. Since the manager had been in post, they had identified this and were actively making changes to improve governance systems and processes. There was an action plan in place that demonstrated work recently undertaken and work planned. We were assured based on our evidence gathered that necessary action would be taken to ensure people received safe and high-quality care. We recommend the provider seeks reputable guidance to monitor the improvement to systems to ensure they are embedded effectively.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.