- Care home
Beeston View
Report from 8 February 2024 assessment
Contents
Ratings
Our view of the service
We carried out this assessment at the service on the February 20 and March 1 2024. We looked at how Beeston View assessed and planned for people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. Beeston View is a residential care home providing personal and nursing care up to 54 people aged 65 and over. We spoke with people and or their relatives, the management team and staff during the assessment. We observed care and support in communal areas and reviewed people’s care plans, staff recruitment records as well as general records for the service. These included staff training records, meeting records, policies and procedures and the service quality audits. Care plans promoted people's independence. Mental capacity assessments and best interest decision processes were in place to support with decision making when required. However, one person's relative had signed consent forms on their behalf without any evidence that they had the legal authority to do so. There were no care plans in place to reflect when people had a Deprivation of Liberty Safeguard authorised, to ensure staff were fully aware of any restrictions and how to support appropriately. Staff we spoke with understood their role in keeping people safe and knew how to report any concerns and they were confident action would be taken when needed. Guidance on whistle blowing was available and staff told us where they could access the provider’s safeguarding policy. Risks had been assessed and there were risk management plans in place. We observed there were enough staff available to meet people’s needs. Staff were not rushing and had time to speak with people. Staff had been recruited safely with all pre-employment checks completed prior to them starting work. An induction was provided which included ongoing training, and staff told us they felt competent to carry out their roles and responsibilities.
People's experience of this service
People and their relatives spoke positively about the staff and management team. They told us they could approach them with any ideas or concerns. They had confidence action would be taken. People's feedback about the service they received was consistently positive. They were satisfied that the carers had the skills and knowledge to support them, and that the support they received met their needs. People's relatives told us their loved ones were safe and well looked after. They were kept informed about changes in health or incidents and accidents. "Yes they update me when there are any changes. I am here nearly every day so I am very involved" and "I am well informed by the care coordinator."