We carried out a review of the data available to us about Sk:n - Cheltenham Montpellier Walk on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sk:n - Cheltenham Montpellier Walk, you can give feedback on this service.
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Sk:n Cheltenham Montpellier Walk on 9 November 2021 as a part of our inspection programme.
Sk:n Cheltenham Montpellier Walk is registered under the Health and Social Care Act 2008 to provide the following regulated activities:
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Sk:n Cheltenham Montpellier Walk provides a range of non-surgical cosmetic interventions, which are not within the CQC scope of registration. We only inspected and reported on the services which are within the scope of registration with the CQC.
The clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Due to the current pandemic, we were unable to obtain comments from patients via our normal process of asking the provider to place comment cards within the service location. However, we saw from internal surveys and reviews on social media that patients were positive about the service. We did not speak with patients on the day.
Our key findings were:
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We found that after an initial consultation people were given time to consider whether they wished to have treatment. They were required to provide personal information about the status of their health and medical history. Robust records were kept of treatments provided.
When necessary staff liaised with other health professionals such as the person's GP to ensure the necessary referrals or follow up treatment was provided. Systems were in place to send skin specimens for laboratory analysis and to report the results to people or their GP.
The environment was suitably designed and maintained. A person told us, 'they project a clean image and I have found clinical areas to be safe, secure and clean'. Equipment was well maintained and staff were trained to ensure it was safely operated.
There were sufficient staff with the appropriate qualifications and knowledge employed to provide treatments safely. One person told us, 'the clinicians are very competent and confident in their work'.
We looked at the records for 14 people using the service. These confirmed that there was a period of time between the consultation and treatment. People were given the opportunity to feedback about their treatment after each appointment and were asked for feedback once their treatment had been completed. Treatment and ongoing medical records were being kept for each appointment.
Safe systems were in place for the administration of medication.
Records required by us were being obtained prior to staff starting work. Checks were in place to make sure they had the necessary qualifications and maintained their professional registration where needed.
The manager responded to any issues or concerns raised by people as part of their feedback. The clinic had systems in place to investigate and respond to complaints. People told us if they had any issues or concerns they would talk to the manager and were confident that these would be quickly resolved.
We observed people being treated professionally and discreetly. One person had told staff they were very happy with the service they received.