5 March 2013
During a routine inspection
People we spoke with were complimentary overall and happy with the care and support they received. They told us, 'Staff are very good and I have no qualms about the care I receive', 'I am very pleased with the service', 'I have never had any problems' and 'They always do what I need them to do for me'. One person told us that they had spoken to the manager about an issue and felt that she would, 'Sort it out for them'.
We found that staff had up to date training, but had not received appropriate supervision.
We saw that there were no systems in place to monitor or review the quality of the service.
We found that records were not always kept up to date or stored appropriately.