28 November 2016
During a routine inspection
Each person was supported by a ‘live in’ carer who provided care and support throughout the day and when necessary the night.
The inspection took place on the 28 and 29 November 2016 and was announced.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People being supported by Angels Care Agency were living with dementia and were unable to communicate effectively with us.
Relatives of people told us the service was safe and they were confident in the staff that provided care and support to people.
People were safe because staff understood their role and responsibilities to keep them safe from harm.
Staff had a good knowledge of the provider’s whistleblowing policy and procedures which meant they were able to raise concerns to protect people from unsafe care.
Recruitment processes were robust to make sure people were cared for by suitable staff.
People were supported by staff who received regular training, support and supervision to help them provide effective care.
Staff understood the requirements of the Mental Capacity Act 2005 and their responsibilities to ensure that people who were unable to make their own decisions about their care and support were protected.
People and relatives had good relationships with the staff and were treated with dignity and respect.
There were systems in place to monitor the care provided and people’s views and opinions were sought regularly.