Disablement Association of Barking and Dagenham Also known as DABD (uk)

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out this inspection to see if improvements had been made. This service was last inspected in September 2023 and was rated inadequate. The local authority informed us that they believed improvements had been made and they wished to consider commissioning the service. At the time of this inspection, only two people were using the service and only one of those received support with the regulated activity of personal care. This was a comprehensive inspection of the service and we found improvements had been made since the previous inspection and we have now rated them as good. We found them to be providing care and support that was safe, effective, caring, responsive and well-led.

People's experience of this service

We were not able to speak with people who used the service but we spoke with their relatives. Overall, relatives expressed satisfaction with the service and were happy with the care their next of kin received. However, a relative reported that the service was not always flexible in responding to their requests for support outside of the usual times.