Updated 8 February 2024
Date of assessment 14 February to 1 March 2024 We completed this assessment because we had previously rated the service as inadequate following a responsive inspection on 23 September to 6 September 2023 which led to 8 breaches of the regulations, placing the service in special measures, and issuing warning notices to the provider warning them they needed to make significant improvements. At this inspection on 14 February to 1 March 2024 we found only marginal improvements, the provider had not taken effective action and made significant improvements to the quality of the care people received. We found 5 breaches in relation to keeping people safe, promoting choice, not reviewing restrictions to people’s freedoms, not ensuring staff were trained and competent, and a lack of quality checking to ensure the staff, managers, and provider was providing a good service to people. The provider was still not following our statutory guidance of Right Support, Right Care, Right Culture (RS,RC,RC). This is a set of known values we assess services for people who are autistic and people who have a learning disability against. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.