- Homecare service
Eniola Care Ltd
Report from 26 January 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 11 March to 30 July 2024. Eniola Care Limited is a domiciliary care service providing support and personal care to people in their homes. We visited the office on 30 July 2024. We previously visited this service on 11 and 19 March 2024. Since, our March 2024 assessment, there were significant changes at the service. The registered manager and deputy manager left along with several staff members. This left the service director (provider) with sole oversight, however they were not able to access computer systems where care data was held. The local authority had been supporting the service. Due to these changes the original assessment was paused. This report reflects our findings from our July assessment. We identified breaches in safe care and treatment, safeguarding, staffing and governance. There had been a significant turnover in staff at the service. Half of the care staff had been recruited since our visit in March 2024. Staff knowledge about what to do at a safeguarding incident was poor. Staff induction, supervision and training all required improvement. Some risk assessments were incomplete and none had been reviewed in the past 6 months. There were ongoing issues relating to medicines. Although some auditing was taking place, there were a number of areas where there was no management oversight. This included accident and incident analysis and inconsistent recording of staff supervision meetings and training. Feedback from people about the support they received was positive and staff reported improvements in communications with managers. We noticed improvements in the recording of mental capacity assessments and the reporting of significant events affecting the service to the local authority and CQC. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of this service
People told us they felt safe when being supported by Eniola staff, this was also reflected by what relatives told us. People and relatives told us they were aware of the recent changes to management at the service but that they were still able to contact the provider if needed. Changes in staff had led to some inconsistency in carers attending and although people said that the care was timely and safe, the organisation of the service was poor. People were happy with the support they received with their medicines. People told us the staff communicated well with them and would ask for consent before carrying out tasks.