Hannahwood Transitions

Updated 28 August 2024

We carried out our unannounced onsite assessment on 6 September 2024. Off site assessment activity started 3 October 2024 and concluded 18 October 2024. This assessment was prompted by information of concern received in relation to staffing, culture, care practise, complaints, whistleblowing and the management of the service. At this assessment we spent time with and spoke with 5 relatives of people living at the service, and 7 members of staff including the registered manager and nominated individual, to help us assess and understand how people’s care needs were being met. We looked at 6 quality statements as part of this assessment. Hannahwood Transitions is a care home for up to 23 people. At the time of our assessment, there were 21 people living at the service. The service specialises in providing care for adults under 65 yrs with support needs around their learning disabilities, mental health conditions, physical disabilities and sensory impairments. This assessment has not changed the overall rating. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guarantees people with a learning disability and autistic people are treated with respect, equality, dignity, are given choices, supported with independence and have good access to local communities that most people take for granted.

Updated 28 August 2024

Most people living in the service were unable to verbally feedback their experience of the service to us. We carried out observations in a communal area to gather information on the experience of the people living in the service, this included observing people’s nonverbal communication. We spoke with relatives whose loved ones lived at the service. Relatives we spoke with did not highlight any concerns about the service and were positive. One relative told us, “I think it is amazing. The staff are kind and caring and there are enough of them.” We observed staff supporting people to make choices with their meals and supporting them to remain as independent as possible. We observed staff supporting people with their meals in a respectful and dignified way. We saw people were being supported by staff to be involved with and accessing their local community. For example, people had been given the opportunity to provide feedback to local councillors about their experience of accessing their community and to share ideas on how to improve their experience.