Butterfly Days Limited

Updated 9 August 2024

Butterfly Days Ltd is a domiciliary care service providing care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do receive personal care, we also consider any wider social care provided. At the time of the assessment, Butterfly Days Ltd was providing support including personal care to 30 people. We looked at 9 quality statements in the key questions of safe, caring, responsive and well led. We visited the office of Butterfly Days Ltd on 14 August 2024. We gave the service 24 hours' notice of our visit as we needed to be sure the registered manager would be available to speak with us. We found the service was safe for people to use, it was provided by trained, professional staff. Care staff arrived within agreed timescales and stayed the full time required. Some improvements were needed to the management of staff records. People were able to take acceptable risks, but their care records did not always provide sufficient detail in how this was managed. The registered manager took action to address this. People were able to maintain their independence, had choices regarding the service they received. People had equitable experience of the service provided. The registered manager was working to improve the governance and monitoring systems used to ensure the quality of care provided. For those areas and quality statements we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.

Updated 9 August 2024

People and their relatives said the service was safe, and the care and support skilled staff provided, enabled them to experience positive outcomes. They received support to live safely and comfortably. A person said, “They [staff] are so pleasant; I can have a conversation with all of them. I trust them.” The management and staff were responsive to people’s changing needs, concerns, and provided people and their relatives with support to understand safeguarding, and how to raise concerns if they did not feel safe. People were involved in making decisions about how they wished to be supported. Staff provided people with prompt, appropriate support, and the staff worked well together as a team, to provide this. People and their relatives were given choice and control about how staff provided care, support and when. People were encouraged and supported to do as much as they could for themselves to maintain and improve their independence. A relative told us, “[Family member] likes to put themself to bed, when they are ready, at the last assessment we reduced the number of visits from 3 to 2 no issues.”